so they are sending me a new hard drive and hopefully it will come by saturday. rakesh called me today at 8 when he was supposed to call around 4 so i missed the call. he’s calling me back tomorrow, but too bad it’s worthless at this point. i got fed up and called the main service line back after several links through the call center in india they connected me to some eastern european woman named liz (not real name) and she helped me diagnose the hardware issue. she kept giggling at everything i said, prompting bjcg to believe she use to be a phone sex operator. she asked for multiple phone numbers and want to know if i was fully satisfied, i’m disregarding this as customer service policies. she wants me.